Customer service

Customer Service is our flagship. A group of highly experienced and professional collaborators who will help you find the solution you are looking for and solve the most common problems, before and after the purchase.
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Get support
Use our Support section to get answers to our frequently asked questions.
Go to support
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VELUX ACTIVE Support
Browse through our collection of frequently asked questions regarding VELUX ACTIVE.
Go to VELUX ACTIVE Support
Hand interagiert mit einem Smart-Home-Kontrollpanel in einem Raum mit einem VELUX Dachflächenfenster.
VELUX Touch support
Browse through frequently asked questions regarding VELUX ACTIVE.
Learn more
VELUX truck
Track your order
See the latest delivery status of your order at VELUX order tracker.
Check your order status
Return your order
Raise your return
Register a return for your VELUX products.
Register a return
Modernes Homeoffice mit natürlichem Licht von VELUX Dachflächenfenster, Schreibtisch, Stuhl und Wandbildern.
Register your roof window
Enter the details from the data plate on your VELUX roof window to register your guarantee.
Complete registration
Person beim Einbau eines VELUX Dachflächenfensters, Raum durchflutet von natürlichem Licht mit Grünanlagen im Außenbereich.
Tips on use and maintenance
Extend the lifetime of your VELUX roof window by maintaining it.
Get tips and tricks
Nahaufnahme von Händen, die einen Bohrer verwenden, um einen VELUX Dachflächenfenster-Mechanismus zu installieren.
Spare parts for windows and accessories
Replacing a component can make your product look as good as new. Order your spare part now.
Go to the spare parts section
VELUX Guarantee
Our commitment to you does not end once your roof window has been installed.
Read about our product guarantee
Nahaufnahme von Händen, die ein VELUX Dachflächenfenster einbauen, um das natürliche Licht des Raumes zu verbessern.
CE/UK CA marking
Find the Declarations of Performance (DoP) for your specific VELUX product.
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Need help?

Get a free Daylight Design Concept
Our VELUX Daylight Design Advisors are here to help you realise the full potential of your roof and enlighten your home.Get started
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Contact us
If you would like to know more about VELUX products and services or need technical support contact us here.Contact us